REFUND AND RETURN POLICY

Refund and Return Policy for PreciousDaughter Store

At PreciousDaughter, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Return Policy is designed to provide a clear process for returns and refunds.

 1. Return Eligibility: To be eligible for a return, items must be in their original condition, unused, and with all tags and packaging intact. This applies to all products, including beauty and hairstyle items, jewelry and watches, home products, shoes and bags, fashion apparel and phone accessories.

 2. Return Window: You have 30 days from the date of delivery to initiate a return. After this period, we regret that we cannot offer a refund or exchange.

 3. How to Initiate a Return: To start a return, please contact our customer service team at [insert contact email or phone number]. Provide your order number and the reason for the return. We will guide you through the return process and provide you with a return shipping label if applicable.

 4. Return Shipping Costs: If the return is due to an error on our part (e.g., wrong item sent, defective product), we will cover the return shipping costs. For all other returns, customers are responsible for the shipping fees to return the items.

 5. Refund Process: Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.

 6. Exchanges: If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. We recommend returning the original item first to ensure stock availability.

 7. Non-Returnable Items: Certain items are non-returnable for hygiene reasons, including opened beauty products and personal accessories. Please check the product description for specific return information before purchasing.

 8. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, depending on your preference and item availability.

 9. Changes to the Policy: We reserve the right to update our Refund and Return Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

Thank you for shopping at PreciousDaughter! If you have any questions or need assistance regarding returns or refunds, please do not hesitate to reach out to our customer service team.